We prioritize your satisfaction with your purchase. Please carefully read our refund, return, and replacement policy to comprehend the terms and conditions.

Our policy is applicable only if the books are damaged, valid for three days. No refund or exchange is possible after 3 days from delivery.

Consumers must record a brief unpacking video for returns, replacements, or refunds. Failure to provide videos will disqualify customers from refunds.

Covered Damages

• Severe spine damages leading to pages coming apart
• In-transit damages (corner bends, dents, scratches excluded)
• More than 2 misprinted pages
• More than 2 torn pages
• More than 2 missing pages
• Smudge making pages unreadable (must be more than 2 pages for replacement)

Reshipment/Refund for Missing or Wrong Book

In addition to the mentioned issues, Reshipment/Refund is granted for "Missing Book" or "Wrong Book Delivered" cases, requiring an unpacking video.

Return/Replacement Process Time

Return/Replacement Process time: 7-14 Days.

Refund Process

For online payments, refunds match the received payment form. COD orders are refunded via UPI/Bank Transfer, requiring customer UPI ID via SMS/mail/call.

Our courier collects the "Returned Book" from the doorstep, covering return shipping costs.

Full refunds occur if the package is returned by the courier or undelivered for any reason.

Refusal to accept the order incurs a deducted shipping charge upon refund.

Incorrect contact numbers or pincodes leading to returns result in a deducted shipping charge during refund.

Email query@bookiffy.com to claim returns/refunds/replacements.

Refund Processing Time

We strive to process refunds promptly to ensure a seamless experience for our customers. The refund processing time typically ranges from a minimum of 7 days to a maximum of 14 days. Please note that the exact duration may vary based on factors such as the payment method used and the specific circumstances of the return.

Cancellation Policy

For outright cancellations:

• Upon receiving the cancellation notice, we cancel and refund if the order is unprocessed.
• Once products are dispatched, cancellations aren't accepted. Replacement requests can follow product receipt.
• Pre-shipment cancellations refund through the original payment mode. COD orders credit to store accounts for future purchases.

Cancellations by bookiffy:

• Stock issues on the latest edition
• Product damage
• Delivery issues in the customer's location (e.g. Lockdown, Strikes)

Late or Missing Refunds

Check your bank account statement for refunds. If not received, contact us. Bookiffy HAS THE RIGHT TO DECIDE THE COMPENSATION METHOD. REFUNDS ARE PROCESSED IMMEDIATELY IF THE ISSUE IS GENUINE.

Contact Us

For queries or concerns about our policy, contact our customer service team at query@bookiffy.com.